Beyond the Script — Ethics, Etiquette & Responsibility in Guiding

Speaker: Fayrouz Holliday October (South Africa)
Date: Tuesday 7th October 2025
Time: 10:00–11:00 AM (UK)
Location: Online (Zoom)

About this session
This session explores the core values that shape exceptional guiding going beyond memorised facts to deliver meaningful, respectful, and culturally sensitive experiences.

Drawing on her extensive experience in the field, Fayrouz Holliday will share practical frameworks and real-world insights on:

• Professional etiquette and conduct when guiding diverse groups
• Embedding cultural sensitivity and respect into every interaction
• Caring for guests’ comfort, wellbeing, and inclusion
• Upholding ethical standards while representing local communities

Whether you’re a new or experienced guide, this session will help you elevate your practice, protect your reputation, and leave travellers with lasting positive impressions.